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Software upgrades are delivered via the internet. No upgrades can be provided
by any other mechanism. The product is packaged to be self-updating. You can
control when and how its updated. Update information is also provided via the
internet. CCE reserves the right to supply this information to your EnSuite
desktop on designated areas of the EnSuite screen
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Software support, technical and otherwise, is provided only via the internet,
irrespective of urgency or priority. The product uses a combination of email
and URLs to deliver robust technical support. No technical support will be
provided via telephone or fax. CCE shall make every effort to contact you
within 24 to 48 hours after receipt of your support request. CCE reserves the
right to contact you via telephone, when it deems necessary, for solving
support issues. CCE reserves the right to add components to the EnSuite desktop
to enable remote support feature.
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While CCE makes every effort to assure quality of our products, CCE does not
guarantee that all the tools included in EnSuite will work as designed. In the
event you encounter an error with the operation of a tool, you should contact
technical support via the 'Technical Support' button provided in the main
EnSuite menu. CCE shall make every effort to reproduce your problem within 24
to 48 hours after receipt of your support request. If the problem can be
reproduced, CCE will automatically include an error fix in a future update of
the tool. If the problem cannot be reproduced, CCE will inform you and may
request additional information to help in the investigation.
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CCE shall make good faith efforts to provide error fixes in a future version or
release of the software at CCE's discretion.
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Technical support included in the Subscription DOES NOT INCLUDE any efforts
from CCE personnel to convert or translate your data, even if you have
identified operation errors with EnSuite or the tools.
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CCE reserves the right to add, modify or remove any tools and services from
EnSuite. CCE reserves the right to discontinue general availability of any tool
or service or product from EnSuite with upto 180 days notice. Such notice will
be served via EnSuite. In case of a discontinued tool, if you have already
downloaded the tool, then you can continue to use the tool even after its
discontinuation; however CCE does not guarantee that these tools will operate
successfully with newer releases of EnSuite itself. CCE also shall not provide
further updates or support for such tools after official date of
discontinuation.
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